Dear Camelot and Sawgrass Family,
In a practice of our size, the absence of any one or more of our valued staff here at Camelot or Sawgrass would prove to be a hardship to our hospital. More than half of our team members live in a home that is multigenerational with some family members in the higher risk age groups should they contract COVID-19. It is due to these factors that we have made the decision to continue with the policies we currently have in place.
The interior of the building at Camelot Animal Hospital and Boarding Kennel and Sawgrass Veterinary Referral Associates will remain closed to non-staff members, except in cases of euthanasia. If you have to make the difficult decision to euthanize your pet, we do allow clients into the hospital for this type of appointment. We understand this is a very sensitive appointment and feel the pet should be with their family during this time. Clients must wear a mask and keep their nose and mouth securely covered at all times.
Our staff will continue to handle all client transactions in our parking lot while wearing a level of PPE consistent will the level of exposure for each client. Curbside service will continue, and clients that are waiting at our hospital for their furry family members are expected to continue to wear masks and socially distance. If this is not something that you feel you can do during your visit, unfortunately, we will not be able to provide services to you at this time. These practices will allow us to protect our staff and clients to the best of our ability.
The health and safety of our team members, clients, and patients is of the utmost importance to us here at Camelot Animal Hospital and Boarding Kennel and Sawgrass Veterinary Referral Associates. While we understand that everyone is eager to see our clinic fully reopen and for things to get back to normal, we have an obligation to ensure that we are prioritizing care over comfort. If you have any questions or concerns, please feel free to contact us prior to your appointment to discuss how these policies might impact you the next time you visit. We appreciate the trust you have placed in us to care for the four-legged members of your family and we look forward to continuing to serve you through this uncertain time. As always, thank you for your patience and understanding.
Doctors & Staff
Camelot Animal Hospital and Boarding Kennel
Sawgrass Veterinary Referral Associates